Queen's Hospital

Queen's Hospital 2024-06-11 Person 5 5 0

Excellent and great service, was supported all the way, told what was going on, what to expect and the treatment required for my recovery. I am absolutely happy with the service and couldn't expect more.

Nothing... the service was already better in my own opinion just need to be maintained.

Queen's Hospital 2024-06-11 Person 5 5 0

Every body was very efficient as they were very busy listened to what we had to say. The doctor even phoned the doctor to do with our case and got all the information.

You can’t help being busy so can’t help the waiting time.

Queen's Hospital 2024-06-11 Person 5 5 0

All staff were totally professional, very caring and treated me very curtiously,, and upmost respect, nothing was to much trouble, big sincere thanks to all a&e staff thanks

No everything was as good .

Queen's Hospital 2024-06-11 Person 4 5 0

Because I was in a lot of pain, I couldn't communicate very well, so not involved in my care and treatment, but had been able to do so with NHS 111 staff and duty GP before the ambulance took me to Queens and they were fully clued in thankfully.

Queens and ambulance team were both brilliant.

Queen's Hospital 2024-06-11 Person 5 5 0

From the moment I arrived to when I was discharged I was treated very well by all the nursing staff and doctors. Even the porters who took me to X-ray and for CT scan were kind.

Nothing

Queen's Hospital 2024-06-11 Person 4 5 0

The biggest issue I had was after 8pm until 05:40 I had no communication with anyone whatsoever.

Communication is the key

Queen's Hospital 2024-06-11 Person 5 5 0

From the paramedics ( I/E Ambulance) to the time of my discharge ,everyone involved showed GREAT CARE AND CONCERN, so I’m just going to say ,A BIG THANK YOU TO YOU ALL

Cannot add anything else 10out of10

Queen's Hospital 2024-06-11 Person 4 5 0

The staff/nurses were great but very few doctors who were overworked and great number of emergency patients so wait times are excessive, I’m diabetic and waited 7 hrs and at 11.30 pm I discharged myself without getting assessment as had missed one injection at 6pm and needed injection at that point, when I left was extremely tired and had no food as didn’t realise just how long wait times are.I went home and just didn’t take heart meds without assessment info but booked into doctors Monday

Would have liked an assessment by doctor as to wether my heart meds were correct. Someone did advise me not to leave without seeing doctor but couldn’t give me a rough idea of how long so couldn’t make accurate decision wether to wait or not after 8 hrs needed to sleep and grab bite to eat and injection and had no way of getting home without relative driving me home

Queen's Hospital 2024-06-11 Person 5 5 0

I’ve heard lots of people criticise this hospital over the years but I must say I’ve had a fantastic experience. I was very poorly and in a lot of pain with broken ribs and the staff were excellent. Yes I waited around for far too long but that’s due to resources and not the staff. I’m making a good recovery and I commend everyone involved with my care. I’m very grateful to you all.

Maybe communicate between each other as sometimes various nurses weren’t aware that changes had been made to my medication and I had to explain to them but apart from that I have no criticisms.

Queen's Hospital 2024-06-11 Person 5 5 0

The staff were exceptional to me and my needs, some names I can't remember, but today Kate was by far the most attentive and professional person I've ever encountered In the NHS, all persons in the department were fabulous. ColinDear, very grateful and happy.

You can't beat perfect..