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Queen's Hospital
2024-05-14
Person
2
5
0
14th May 2024
Following a conversation with my IBD, I was told I should be admitted to the gastroenterology ward but would need to go to A&E and they would contact the ward. It took 21 hours from the mini arrived, until I was on the ward. Staff I initially spoke to did not seem sure about the system and so could not actually advise why everything was taking so long. I did later learn that I had to go through the same triage system as a patient who wasn’t expected. This put a lot of pressure on staff who were clearly run off their feet.
Suggested improvements
Make sure all staff know the system, however, it seems crazy that I had to go through A&E to get onto a ward where I was expected and there was a bed for me. I’m aware too that others had been waiting even longer in A&E. therefore, have a different process for admitting patients who are expected. This will be better for them, the staff and all other patients who’d turned up to A&E.