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14th May 2024


First of all you sent this review to my husband, i was the patient not him, i have completed this review from his phone. I waited 9-10 hours to be told i wasn’t on the system when i had already had two ECG’s and blood test, i also had a cannula in my arm, but i wasn’t on the system!! Its only when my husband asked a nurse how much longer do we have to wait, that she checked and said she couldn’t find me, then she called me in asked my details , checked my blood pressure which was 215! Then she went and spoke to someone else and thats when i was called in, then had to wait another two hours, then sent for an x-ray, then i was told i had a chest infection although i had no symptoms, and when i asked what was checked in my blood test he said “we checked what you came in here for” - such a disappointment! Waited 10 hrs and i can’t even have a proper conversation with the doctor which i am entitled to.

Suggested improvements
There is alot that could have been done better, i think the above is self explanatory

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse