Queen's Hospital

Queen's Hospital 2024-05-30 Person 5 5 0

I have been attending the eye clinic for over 4 years now so they know me really well and always treat me with kindness and care

Nothing really to add..

Queen's Hospital 2024-05-30 Person 5 5 0

Those are my personal feelings

Nothing.

Queen's Hospital 2024-05-30 Person 4 5 0

Nothing to complain about!

Waiting time to improve

Queen's Hospital 2024-05-30 Person 5 5 0

Because a was greeted by a lovely smiling nurse. She was very patient and explained everything to me. She even wrote information down for me because I don’t remember everything. She was very reassuring and told me her name. I was seen on time. I have no complaints about my visit.

It was the perfect visit so I don’t know what else could have been done better.

Queen's Hospital 2024-05-30 Person 5 5 0

I have several different clinic appointments Referrals take a little longer than I thought Otherwise very pleasant and kind staff

Referral times and waiting times could improve

Queen's Hospital 2024-05-30 Person 5 5 0

The whole team were professional, efficient & caring during the whole process

I think everything runs as well as it should

Queen's Hospital 2024-05-30 Person 5 5 0

all the staff were friendly and helpful.

everything was fine

Queen's Hospital 2024-05-30 Person 5 5 0

All staff have been supportive of my issues and great care received.

Totally satisfied with my care.

Queen's Hospital 2024-05-30 Person 4 5 0

Kind, considerate, knowledgeable.

I was taken to A&E after tripping and breaking my forearm. From the word go, I was treated with kindness and consideration by every member of staff I encountered. My only upset was being kept in x-ray for 75 minutes for a porter to take me back to my cubicle. They were coming and going with other patients and repeatedly said that I was not on their list. One in particular was very rude to me when I asked, and even engaged in an argument with a fellow patient who challenged the way that he spoke to me. I had already spent many hours in A&E and it was only when I said that I would walk back myself that one managed to appear. I feel that this was unacceptable and not necessary.

Queen's Hospital 2024-05-30 Person 2 5 0

It took 13 hours for a doctor to look at my blood test result and tell me that the result had an indicator (high) for a blood clot. Thankfully no clot was found but it took a total of 24 hours to find this out. There was no way of knowing during the 13 hours from blood test that there wasn’t a blood clot nor during the subsequent hours waiting for scans. I waited in a corridor for 13 hours! People around me laid on the floor. Desperately sad and terrifying. I’m grateful for the treatment I eventually received and forv care of the doctors and nurses.

Blood results need to be reviewed sooner. 13 hours could have been catastrophic - thankfully it wasn’t.