the-james-cochrane-practice

The James Cochrane Practice

Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,108 reviews

Reviews

Recommend
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23rd May 2024


Productive and informative discussion with GP who took into account my current circumstances. Everything went smoothly in terms of check in and arranging a follow up appointment. This appointment was quite a wait, but my follow up health check is in a couple of weeks. If I need an appointment I usually have no problem getting one.

Suggested improvements
Nothing

Experience
Involvement
Cleanliness
Staff
Appointment
 
22nd May 2024


The fact for an urgent appointment you have to ring up at 8:00 am. The routine telephone appointment I was initially given was for over 3 weeks later. Fortunately I was able to get an urgent appointment

Suggested improvements
Wish you could just ring up and make an urgent appointment. It is not always convenient due to work etc ringing up at 8 am next day

Experience
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Cleanliness
Staff
Appointment
 
22nd May 2024


. The doctor at the process was very nice and professional. She explained everything as well as answered all my queries and assured me. She spoke through everything and also discussed my entire case. So I was very satisfied with the appointment day.

Suggested improvements
The booking of this particular appointment was quite delayed and should be automatically done or reminded like smear test as it’s already there in patient records. I had to wait for more than 1 month to get an implant procedure done. Also I was told that no doctor was available

Experience
Involvement
Cleanliness
Staff
Appointment
 
22nd May 2024


Had to wait a few weeks for the appointment but I did inform the receptionist that I didn’t feel it was urgent so I was prepared to wait. Dr [name removed] who I saw, was very good, with an excellent manner and very thorough.

Suggested improvements
Everything was fine.

Experience
Involvement
Cleanliness
Staff
Appointment
 
22nd May 2024


I was rung back by a GP who was very efficient

Suggested improvements
Have more GP appointments available

Experience
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Rating not given.
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Rating not given.
Appointment
 
 

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The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

Profile

We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.

We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!

Thank you for taking the time to share your experiences with us, we really appreciate it.

Resources

Short link to review The James Cochrane Practice: http://iwgc.net/ecatk